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Frequent Asked Questions

Find Software key
How to activate Screenpresso PRO?
How to deploy Screenpresso?
Built-in Editor
2
How to copy a drawing element in the editor?
What are the .presso files?
Others
Installation
10
How to deploy Screenpresso?
How to configure Linear integration with Screenpresso?
How to activate Screenpresso PRO?
Licensing
How to install Screenpresso?
How to uninstall Screenpresso?
How to update to the latest version of Screenpresso?
Licensing
39
Can I use the free version at the office?
How many licenses do I need?
Upgrades
Is payment secured?
Upgrades
Can I order using a purchase order?
Upgrades
How to retrieve my activation key/license key?
How to transfer a license?
How long does it take to get the license?
What is the update policy?
Upgrades
What are the minimum system requirements?
Others
How to activate Screenpresso PRO?
Installation
Others
9
Which folders are used?
Is Apple Mac OS X supported?
Memory usage?
When does Screenpresso connect to the Internet?
What are the minimum system requirements?
Licensing
What are the .presso files?
Built-in Editor
Screenshot
5
Can I change ‘PrintScreen’ shortcut key?
Why my screen turns BLACK when I start a screen capture?
Troubleshooting
How to change default image’s definition (DPI)?
Why my screen capture is overly bright?
Troubleshooting
Windows' snipping tool stealing Print Screen key shortcut
Troubleshooting
Troubleshooting
14
I have Windows 8 but cannot use "Direct MP4 recording"?
Video capture
I can’t convert my video?
Video capture
Recorded sound is garbled?
Video capture
Error with {F447B69E-1884-4A7E-8055-346F74D6EDB3}?
Video capture
The request was aborted: Could not create a SSL/TLS secured channel
Screenpresso crashes at startup, what should I do?
Why shortcut [print screen] key does not always work?
Screenpresso does not start with windows
What are the installed .NET versions?
Why my screen turns BLACK when I start a screen capture?
Screenshot
Why my screen capture is overly bright?
Screenshot
Issue under Windows N
Windows' snipping tool stealing Print Screen key shortcut
Screenshot
How to recover recorded video files?
Video capture
Upgrades
13
How many licenses do I need?
Licensing
Is payment secured?
Licensing
Can I order using a purchase order?
Licensing
What is the update policy?
Licensing
support.categories.upgrades
3
Video capture
9
I have Windows 8 but cannot use "Direct MP4 recording"?
Troubleshooting
I can’t convert my video?
Troubleshooting
Why is the screen dimmed outside of the recording area ?
Recorded sound is garbled?
Troubleshooting
Can I record a movie?
Error with {F447B69E-1884-4A7E-8055-346F74D6EDB3}?
Troubleshooting
Why recorded videos are converted?
Is sound recording supported?
How to recover recorded video files?
Troubleshooting
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